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Unfortunately, some items may experience some turbulence on their way to you. Not to worry though, if there are any parts of the item itself damaged or missing, please contact us our Customer Care team via the Contact Us page and we will be able to resolve this for you. Please note, you must inform us within 30 days of receiving your order.
We are a tax exempt UK based company. Please get in contact here to find out any further information on this.

We keep our product prices as low as possible, unfortunately this means we can't offer free delivery. Although thanks to the extensive range of couriers we use we're able to provide a fantastic selection of delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product.

Customers who are shipping to countries outside of the UK should be aware of that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.

Shipping costs can vary for many reasons; per country we deliver to, the product you are purchasing, the website you are browsing and the currency you are shopping in. Due to the ever-changing global situation and frequent price changes across the courier network, in some rare cases, orders shipping to countries outside of the UK may incur a surcharge post-purchase. In this case we will contact you to discuss your order before dispatch. To receive an accurate shipping cost for all international orders please ensure you are shopping on the correct website for your delivery country and contact our Sales team via the Contact Us page.

International shipping costs can vary for many reasons; per country we deliver to, the product you are purchasing, the website you are browsing and the currency you are shopping in. Our international customers should be aware that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.

Due to the ever-changing global situation and frequent price changes across the courier network, in some rare cases, orders shipping to international countries may incur a surcharge post-purchase. In this case we will contact you to discuss your order before dispatch. To receive an accurate shipping cost for all international orders please ensure you are shopping on the correct website for your delivery country and contact our Sales team via the Contact Us page.

If the delivery address is in the UK or the European Union, there's no need to worry as you won't be charged any customs duties or import charges. Our international customers outside of these countries should be aware that the prices on our website do not include any customs charges. All our items are delivered duties unpaid. The exact duties will vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order. For more information please visit our Terms and Conditions.
All the shipping options and costs will be clearly shown in your shopping basket for you to choose the method you prefer. The majority of our products can be shipped using Standard, Express, Next Day and Timed delivery options. Even with locations or products where Next Day shipping is not available, we can still guarantee all orders are processed the very same day so we can keep your shipping times to the absolute minimum.
A full list of available shipping destinations will be displayed in your shopping basket prior to confirming payment, but suffice to say, you name it, we'll be able to ship there (with one or two exceptions!).
Contact our fantastic Customer Service team immediately and we’ll be able to find out what went wrong with your original delivery, what items you’re missing and send out everything you need to complete your order. Please note, you must inform us within 30 days of receiving your order.
Get in touch with our helpful Customer Service team immediately and we'll get to the bottom of the issue. We’ll happily sort out sending the correct items out to you and advise you on what to do with the goods you’ve received. Please note, you must inform us within 30 days of receiving your order.
Sometimes the best-laid plans don't quite come together and even if you've got a specific shipping timeslot there may be occasions where your order is delayed. Using the tracking number provided in your order dispatch email is always a good first port of call as there may be some explanation on the courier's website. If not, just get in touch with us and we'll do some investigating for you!
We know there'll be occasions where it won't be possible for you to sign for your order in person. When that happens, our courier will leave a little calling card with clear instructions about how you can either get your package re-shipped or how to collect it from a local depot.
Many of our couriers may require a signature to successfully deliver your order, which is why we recommend (where possible) having your items delivered to a place where you know someone will be in to receive them - whether that's at your home address, with a trust worthy neighbour or to your place of work. The following couriers may require a signature: FedEx, Landmark, Yodel, UPS, DHL, Hermes, Parcelforce & Tuffnells. The following couriers do not require a signature: Royal Mail. You can find out which courier will be delivering your order by checking the tracking links included within your shipping confirmation email. Without a signature, the courier may not be able to successfully deliver your order.
Once your order has been dispatched from our warehouse and it's winging its way over to you, you'll receive an email update including full tracking details so you can check the progress on the relevant courier's website. You can also do this by quickly logging in to your account on our website.If you have any problems tracking your order or wish to provide delivery instructions, please get in contact with our customer service team and we'll do our best to help. Alternatively, please contact the courier directly."
FedEx, Yodel, UPS, DHL, Hermes, Parcelforce & Royal Mail are just some of the couriers we use to ship items from our warehouse to your door. Thanks to our great links with all the major hauliers we can call upon an extensive range of couriers, which gives you the widest possible choice of options and enables us to deliver your order in the most cost-effective and timely way.
Ordering online through our website couldn't be easier. When you find those perfect products you're looking for, simply choose the options you want and click Add to Cart. If you've got more items on your wishlist, click Continue Shopping until you have everything you need. And once you're done all you need to do is press Checkout or the Cart icon to start the ball rolling - follow the simple step-by-step instructions to choose your shipping method, then enter your address, billing details, and your preferred payment information.

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FORTRESS Baseball is a brand by Net World Sports. The goods you buy from FORTRESS Baseball will be purchased from Net World Sports Limited. Company Reg #: 06899671, VAT #: 946544201, Registered Office: Net World Sports Ltd, Bryn Lane, Wrexham Industrial Estate, Wrexham